Cancel anytime, no surprises.

Paid plans — Starter ($19/month) and Growth ($39/month) — are billed monthly in advance through Lemon Squeezy, our merchant of record, and renew automatically each month until you cancel. Lemon Squeezy handles your payment details, issues your invoices, and emails a receipt for every charge; BurnCap never stores your card number. Your purchase may also be subject to Lemon Squeezy’s buyer terms shown at checkout. See our pricing page for what each plan includes.

The Free plan is free forever and needs no credit card. You can stay on it as long as you like; you only pay if and when you choose to upgrade.

• Upgrades (Free → paid, or Starter → Growth) take effect immediately. A mid-cycle tier upgrade is prorated, so you only pay the difference for the remainder of the period.
• Downgrades (Growth → Starter, or paid → Free) are scheduled for the end of your current billing period. You keep your current plan and features until it renews, then the lower price applies. You can undo a scheduled downgrade any time before it lands.

You can cancel at any time from Settings → Plan & billing → Manage billing, which opens the Lemon Squeezy customer portal. When you cancel:

• You keep paid access until the end of the period you’ve already paid for.
• After that, your workspace reverts to the Free plan — your account and data stay.
• Because Free has a shorter history window, usage older than that window may no longer be visible — but nothing is deleted, and any extra seats and projects stay in place; you just can’t add new ones until you upgrade again.

If something isn’t right, email us within 14 days of a charge and we’ll make it right. Because Lemon Squeezy is the merchant of record, approved refunds are processed by them back to your original payment method, typically within 5–10 business days after approval.

A few things refunds don’t cover:

• We don’t prorate or refund partial months or unused time after a renewal — cancelling stops the next renewal rather than refunding the current period.
• Unused usage-record quota, history, alerts, or other plan allowances don’t carry over and aren’t separately refundable.
• We can’t refund charges from your AI providers (OpenAI, Anthropic, and others) — those are billed by them, not by BurnCap.

Outside of that, we look at every request in good faith — reach out and tell us what happened.

If a renewal payment fails, your subscription enters a short grace period (shown as a banner in-app) while Lemon Squeezy retries. If it can’t be collected, the workspace moves to the Free plan until billing is restored.

Email support@eastbase.studio and a human will help. This policy is part of our Terms of Service.