FAQ

Questions, answered straight.

Everything teams ask before they connect BurnCap — what it sees, how it gets data, and how the guardrails work. Still unsure? Email us.

Getting started
Do I have to route my traffic through BurnCap?

No. BurnCap is never a proxy — your model calls never pass through it. You send usage out-of-band through an OpenAI or Anthropic import, a CSV upload, or our SDK. If BurnCap is ever unreachable, the budget check fails open, so monitoring can't take your app down.

How do I get my usage into BurnCap?

Three ways, and you can mix them: pull daily totals from the OpenAI or Anthropic admin APIs, upload a usage CSV, or track per-request with the @burncap/sdk. Ingestion is idempotent by request id, so retries and re-uploads never double-count.

Which AI providers work with BurnCap?

OpenAI and Anthropic have native daily imports. Any other provider — Gemini, OpenRouter, LiteLLM, Vercel AI Gateway, your own gateway — works through the SDK or a CSV export.

Can my AI coding agent set it up for me?

Yes. Pick your stack on the Agent prompts page and paste the ready-made prompt into Claude Code, Cursor, or any coding agent. It installs the SDK, instruments every LLM call with the right token math, and wires up budget checks.

How long does setup take?

Minutes. A CSV import or admin-key connect is immediate; the SDK is about five minutes. You can also load demo data on the onboarding screen to explore the product before connecting anything.

Privacy & data
Will BurnCap see my prompts or my customers' data?

No. BurnCap stores token counts, costs, and only the identifiers you choose to send — feature, customer_id, environment, request id. It never receives or stores your prompts or model completions. Ever.

How accurate are the cost numbers?

Costs come from a seeded list-price catalog plus any pricing overrides you set for negotiated rates. Every figure is labeled estimated, provider-billed, or forecasted, and a reconciliation view compares tracked spend against what your provider actually billed — no fake precision.

Can I delete my data?

Yes. One click in Settings deletes all usage data for your workspace immediately. Provider keys are encrypted at rest and API keys are stored only as hashes.

Budgets & guardrails
Can BurnCap actually stop a runaway agent or a budget overrun?

BurnCap tells your app when a budget is exceeded through one endpoint; your code decides what to do — block, warn, or drop to a cheaper model. BurnCap never blocks traffic itself, and the check fails open, so enforcement always stays under your control.

What is the Burn Health Score?

A single 0-100 readiness number answering 'are we set up to catch a cost surprise?' It checks signals like whether you have a budget, whether your data is fresh, whether alerts can actually be delivered, and whether spend is tagged — then points you at what to fix.

What alerts does BurnCap send?

Daily spend spikes versus your trailing average, runaway request loops per customer or agent session, expensive-model usage, dev/test spend, and unprofitable-customer margin alerts. Deliveries go to email, and to Slack on paid plans.

Plans & billing
Is there a free plan?

Yes — free forever, no credit card. The Free plan includes 10k events per month, 7-day history, one project and one seat, budgets and caps, and spike and runaway-agent alerts by email.

What do paid plans add?

Starter ($19/mo) adds daily auto-sync, Slack alerts, more events and history, cost insights with what-if model swaps, and a weekly burn report. Growth ($39/mo) adds per-customer unit economics, margin alerts, a daily burn report, and more projects and seats.

How is billing handled, and can I cancel anytime?

Paid plans are billed monthly through Lemon Squeezy, our merchant of record. Cancel anytime from the in-app billing portal — you keep paid access until the end of your period, then revert to Free with your data intact.

Who is BurnCap for?

Solo founders, AI wrapper products, agencies shipping AI tools, and small product teams of one to ten people — anyone spending real money on LLMs without a dedicated FinOps function.

See your AI costs for the first time — free plan, no credit card, five-minute setup.

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